Social care and health Adult care services Information and advice
Adult care information, publications, leaflets and fact sheets.
Our information and advice service includes:
- online information finder to connect you directly to the right areas of our website for your situation
- online content including adult care and wellbeing and Derbyshire Directory
- online publications are available to view on the adult care information sheet page or contact Call Derbyshire email contact.centre@derbyshire.gov.uk.
- information points and adult care area offices around the county
- welfare benefits checks and advice
- Carers in Derbyshire offers advice and information about support for carers
- libraries information service, email asklibrary@derbyshire.gov.uk or telephone: 01629 533444
- First Contact Derbyshire
Information in other languages or formats
All our literature will be in a standard format.
To request information in different formats such as easy read, large print or in another language, email adultcareinfo@derbyshire.gov.uk.
SignLive
SignLive is a video interpreter service. People who use British Sign Language can contact our Call Derbyshire contact centre using the SignLive service.
Accessible Information Standard
The Accessible Information Standard aims to make sure people who have a disability, impairment or sensory loss get information they can easily read, or understand with support so they can communicate effectively with us. This could include providing information in alternative formats, such as:
- large print
- easy read - we produce a range of easy ready leaflets and fact sheets
All organisations that provide adult social care or NHS care must follow the Accessible Information Standard.
We must:
- ask you if you have any information or communication needs, and find out how to meet those needs
- record those needs clearly in a set way
- highlight or 'flag' your file or notes so it is clear you have information or communication needs and how those needs should be met
- share information about those communication needs with other providers of NHS and adult social care, when we have consent or permission to do so
- take steps to ensure you receive information which you can access and understand
We recognise the benefits to people in implementing the standards. We accept that compliance is in line with or commitments to equitable, high quality, accessible and personalised care.
If you have any information or communication needs tell your worker and ask them to record it on your social care record.
We produce a range of easy read leaflets and fact sheets.
We've produced a short animated film which gives you an overview of our adult care services and how our processes work.
The NHS have produced a number of information videos showing how the Accessible Information Standard could help you.
We are working to convert our documents to meet the standard. Where we cannot, contact information will be available to request another format.
Universal Offer
We aim to support people's health and wellbeing and help them to stay independent enjoying a good quality life for as long as possible.
We do this by making a Universal Offer to all Derbyshire residents for a range of information and advice, signposting, assessment and help with finding and buying services.
Adult care videos
All our adult care videos are in British Sign Language and have English subtitles and voice over.
We've also produced a short animated film which gives you an overview of our adult care services and how our processes work.
Your health, your choices
Make informed choices about your health and wellbeing.
Find out more on the NHS website.